If your team is spending too much time on manual tasks, struggling to analyze performance across channels, or missing real-time customer conversations, Sprinklr Social can help. Sprinklr Service is an AI-native contact center solution designed to deliver exceptional customer experiences across 30+ voice, social and digital channels from a unified platform. Leading global enterprises like Microsoft and 3M choose Sprinklr because it offers the most complete, AI-powered solution for managing social media at scale.
Planning and Insights
- Monitor 30+ social and digital channels in real time to unlock trends and long-term insights.
- Unlike point tools, Sprinklr brings together publishing, engagement, listening, paid media, compliance, and analytics across 30+ channels in a single platform.
- These platforms often integrate with CRM, business intelligence, and customer service systems, allowing social data to support marketing, sales, and customer experience strategies.
- This allows it to understand, analyze, and respond to conversations across all channels — from X and Instagram to email, chat, and voice — in real time.
- Sprinklr Social is an AI-native social media management solution from Sprinklr designed to help large organizations manage every aspect of their social media presence.
Use governance features like role-based access, custom workflows, and automated approvals to maintain control. Multilingual support and region-specific scheduling ensure local teams can act quickly without risking brand misalignment. Empower Distributed teams (Sales, Location Managers, Field Agents) with a lightweight yet powerful branded experience to engage customers on the digital and social channels they prefer. Hear the real-time voice of your customers and listen to topics of interest across social, digital, and traditional channels — then use AI to enrich that data and surface actionable insights. Uncover real-time consumer, product and market insights to build great products, drive loyalty, and deliver extraordinary customer experiences.
Display transforms data and content into insightful, impactful experiences through an interactive digital signage solution for retail, DooH (digital out-of-home), stadium, broadcast TV, and command centers. Deliver a positive experience that’s true to your brand — no matter where your customers are digitally. Leverage out-of-the-box (OOTB) reports and extensive customization capabilities to ensure insights are easily consumed. Automate report creation and distribution with robust scheduling and exporting capabilities.
Reimagine every support conversation with AI that understands
- Streamline operations and ensure better governance by unifying global teams, tools, data, and channels.
- Forrester evaluated the seven most significant social suites, rating Sprinklr as a leader in current capabilities and the only vendor to be scored 5/5 for social media management.
- Make decisions based on proactive, AI-powered research, based on the most complete set of customer experience data.
Mitigate brand reputation risks with real-time crisis alerts and automated workflow management. Most other CCaaS providers require multiple tools to achieve similar outcomes, which increases complexity and reduces efficiency. Sprinklr offers a more scalable, streamlined, and integrated solution for enterprise-grade customer service. Deliver always-on sales and support with GenAI-powered bots that understand context, engage in human-like conversations, and resolve queries instantly across all digital channels. Sprinklr AI identifies trends, analyzes customer sentiment, and measures agent effectiveness to uncover what’s working, improving service quality and accelerating business outcomes. Streamline operations and ensure better governance by unifying global teams, tools, data, and channels.
Ready to see how Sprinklr’s Unified-CXM platform can elevate your CX in the age of AI?
Collect customer feedback across channels using Sprinklr’s Omnichannel Surveys — and fill the gaps with AI-powered CSAT predictions. Empower agents with ready-to-use answers and AI-powered search and recommendations to improve first-contact resolution. Enable peer-to-peer support and knowledge sharing with branded communities that drive self-service, product discovery, and loyalty. Guide callers using natural, voice-based interactions instead of rigid menu trees.
Broadest channel coverage in the industry
Customers experience one unified brand across every touchpoint, and employees benefit from a truly channel-less workspace. Get a comprehensive view of your campaign performance across 30+ digital channels, including social, web, email, and more. Integrate third-party data to unlock powerful full-funnel insights in a single, consolidated view. Boost agent efficiency with real-time GenAI support for instant case summaries, customer insights, resolution suggestions, and automated workflows. Basic social media tools and enterprise platforms differ in scale, capability, and strategic control. Basic tools serve small teams managing limited channels, offering simple post scheduling and surface-level analytics like likes and follower counts.
Empower your customer-facing teams with a unified platform to deliver frictionless, omnichannel customer experiences — while staying on-brand every time, everywhere. Deliver support across 30+ voice, social and digital channels seamlessly with AI-powered routing, real-time agent assistance and unified customer context. Unify customer conversations across 30+ channels and deliver consistent, human-like support with AI assistants.
Social Listening
A simple to use and deploy, yet premium, customer service solution for channel unification across 13+ of the most widely used channels – social, messaging, chat, email, and voice. Reach, engage and listen to your audience across 30+ digital and social channels to maximize engagement, build trust and drive revenue. Detect crises and emerging issues by listening across channels and analyzing conversations and media.
Unify customer journeys without channel limits
Reduce service costs and eliminate long customer queues with AI-powered self-service for faster resolutions. Easily manage workflows, configure channels, and optimize contact center operations to deliver scalable, compliant service with minimal overhead. Shorten agent ramp-up time with a unified, AI-powered desktop that provides real-time guidance and boosts productivity.
Automate intent recognition, collect context upfront, and seamlessly transfer complex queries to the right agent when needed. Monitor beyond text and unlock insights based on visual data with Sprinklr’s AI-powered image detection capabilities. Get AI recommendations on top-performing posts, optimal publishing times, hashtags and tone. Automatically repurpose and personalize content based on region, audience and channel. Capture reviews for content and monitor ratings for additional consumer insights — then integrate Ratings and Reviews at the point of purchase on your website or mobile app to drive even more conversions.
“This was an incredible leap, as prior to using Sprinklr, our agents had to switch from one platform to another to ensure that all inquiries were attended to.” Sprinklr combines the most comprehensive security standards with robust data privacy measures to ensure compliance and protect your brand. Sprinklr marketplace integrations include 70+ OOTB connectors with CRMs, CDPs, DAMs, Data Visualization, and with other enterprise platforms like Microsoft, Salesforce, Adobe, Google, Oracle, SAP, and ServiceNow.
Sprinklr Sandbox offers an isolated test environment that mimics your live production environment, allowing you to practice with precision, create without consequences, and change with confidence. Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.
Gain actionable insights from billions of data points across 30+ channels — and share these insights seamlessly with other teams using custom reports and dashboards. Trading Stock Indexes for beginners Create seamless omnichannel experiences, boost self-service, increase agent productivity and unlock deep customer insights — all from an AI-native contact center platform. Sprinklr Social is an AI-native social media management solution from Sprinklr designed to help large organizations manage every aspect of their social media presence. It brings publishing, engagement, social listening, campaign management, and AI-powered analytics into one unified solution. Brands use social media management software to increase efficiency, ensure brand consistency, and translate social engagement into meaningful business outcomes like revenue growth and customer satisfaction.
